HOW DOES THE DĒPLUX ANTI-AGING DEVICE HELP TO TONE MY SKIN? HOW MUCH CURRENT WILL I FEEL?
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There are 3 power levels with the DēpLux Anti-Aging Device. For beginners, we recommend to start with the lowest intensity.
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Microcurrent is a low-level electrical current that stimulates muscle tone at your dermis level. You should not be able to feel current. In the situation that you can feel a pricking sensation, we recommend to apply a more generous layer of our Microcurrent Conducting Gel to hydrate the skin.
HOW OFTEN SHOULD I USE A DĒPLUX DEVICE?
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We recommend using Dēplux devices once every 24 hours, each treatment lasting 5 to 10 minutes. For the first month, we recommend using Dēplux everyday, after 1 month or after desired results are met, we recommend 2-3 times per week for maintenance.
WHAT TYPE OF RESULTS WILL I SEE? HOW QUICKLY WILL I SEE THEM?
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Even though most users report seeing results from the first treatment, we recommend consistent use to maintain results. We recommend taking before & after photos and lifting half of your face to compare. Results are cumulative and optimal results are achieved with regular use. You can expect a more lifted and contoured face, balanced skin tone, tighter and smoother skin.
I DO NOT FEEL ANYTHING WHEN USING A DĒPLUX DEVICE. IS THAT NORMAL?
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YES. If you are using your Dēplux microcurrent device properly, with a layer of Dēplux Conducting Gel covering your skin, you should feel a very mild sensation or no sensation at all. The Dēplux devices do not vibrate or contract the muscles; the microcurrent gently stimulates the face with the low-level electrical current. If you are unsure if your device is working, place the treatment head without any conducting gel on your skin, you should be able to feel a slight pricking sensation.
If along the course of the treatment you begin to feel the current, the Dēplux Conducting Gel may be drying or too thin. Please apply more of the gel when this situation happens.
CAN I CHANGE THE BATTERY OF MY DĒPLUX DEVICE?
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Our device is USB chargeable and does not require the use of disposable batteries. If you are having issues with your device powering on or holding a charge, please contact our Client Service Department for Warranty options at support@deplux.co
WHO SHOULD/SHOULDN’T USE A DĒPLUX DEVICE?
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The Dēplux Microcurrent Devices should not be used if you are pregnant, have a pacemaker, electronic implanted device, have epilepsy/seizures or active cancer, or are under the age of 18. If you have any medical concerns, please consult your doctor before using the device.
CAN DĒPLUX DEVICES BE USED WITH SKINCARE PRODUCTS?
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YES. Microcurrent helps support penetration of skincare products. However, so not use oil-based skin care products before your Dēplux treatment as the oil may prohibit currents from entering the skin. For best results, apply your favorite serums before you apply the Dēplux Conducting Gel.
CAN DĒPLUX DEVICES BE USED IN COUNTRIES OUTSIDE OF THE USA?
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The Dēplux Device power supply accommodates 100-240vac, 50/60Hz which is compatible with virtually all countries. The device comes with a USB plug and not a plug adapter.
WHY DOESN’T THE DĒPLUX DEVICE CONTRACT THE MUSCLES? HOW DOES IT TONE THEM IF IT DOESN’T CONTRACT THE MUSCLES?
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Microcurrent is a low-level electrical current that gently stimulates the muscles, working just under/at the sensory level. It is normal not to feel any sensation during the treatment.
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A slight tingling sensation may be felt in certain areas. Facial sensitivity varies from individual to individual. You can lower or raise the intensity during the treatment. Tingling sensation can also be a sign that your Conducting Gel is drying out or too thin.
IF I AM PLANNING COSMETIC SURGERY OR OTHER PROCEDURE, CAN I USE A DĒPLUX DEVICE?
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Before using our device, patients who are planning or have recently had surgical facelifts, laser treatments, Botox and/or injectables should visit their doctor before using our device.
I HAVE ROSACEA. IS THIS DEVICE OK TO USE STILL?
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Yes, it is okay to use the Dēplux Anti Aging Device if you have rosacea! Our product is safe for use on all skin types. We recommend that you start from the lowest level and build your way up.
2. Payment
WHAT PAYMENT METHODS DO YOU ACCEPT?
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You can make payments on our site using PayPal, Google Pay, Apple Pay, Afterpay or by any Credit Card or Debit Card.
3. Shipping and Tracking Payment
HOW MUCH IS MY SHIPPING?
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Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
WHERE IS MY TRACKING NUMBER?
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Your tracking number is located in your email confirmation.
DO YOU SHIP INTERNATIONALLY?
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Yes, Dēplux is delighted to ship internationally as well as across North America, South America, Central America, Europe, Australia, Middle East, Asia etc. We ship to over 180+ countries worldwide. Please check the rate as below.
- UPS Worldwide Expedite Shipping 2-5 Business Days - $27 - USPS First Class Mail Int. ( 7-14 Business Days) - FREE
WHEN WILL MY ORDER SHIP AND WHEN WILL I RECEIVE IT?
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After placing your order, you may click the "My Account" link at the top right hand side of our site to track the status of your order. You will receive shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
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Most orders are processed within 24-72 hours of payment confirmation (Processing time only includes business working days).
4. Return and Warranty
CAN I CANCEL MY ORDER?
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Please contact customer service at support@deplux.co. Cancellation is possible on a case to case basis.
WHAT IS YOUR RETURN POLICY?
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Orders made directly from Deplux.co have a 60 Day Money Back Guarantee. If you are dissatisfied for any reason, please contact customer service at support@deplux.co
HOW DO I RETURN MY PRODUCT?
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Please contact our customer service department at support@deplux.co.
WHAT DOES THE WARRANTY COVER?
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Every Dēplux device includes a 60-day money-back guarantee and a one (1) year warranty covering any manufacturer related problems resulting from everyday use of the product.
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Please note that the warranty is void on the following: - Damages due to misuse, improper maintenance or repair, using alternate voltage source, or unauthorized modifications. If you have any questions or concerns, please contact our customer service department at support@deplux.co.
5. DēpLux Conducting Gel
DO I HAVE TO USE YOUR DĒPLUX CONDUCTING GEL? WHAT DOES IT DO?
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Our skin's exterior protective layer (known as the stratum corneum) contains very little moisture, meaning it is very resistance to electricity. Without the help of conductive gels, microcurrents are not able to enter the skin for the device to work to it's best capacity. The conductive gel also dramatically reduces pricks that you may feel from the microcurrent.
HOW MUCH DĒPLUX PRIMER SHOULD BE APPLIED TO MY FACE?
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Apply a thin coating that allows the Dplux device to slide comfortably without tugging your skin. To keep the Conducting Gel from drying out, apply it in parts to the treatment area.
CAN I USE ANOTHER GEL OR SERUM WITH MY DĒPLUX DEVICE?
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DēpLux Anti-Aging Gel is designed to pair compatibly with our Microcurrent Device to boost skin conductivity and achieve optimal results. This alcohol-free gel is formulated with a complex of powerful peptides, retinol and hyaluronic acid that will effectively target and improve all age-related skin worries.
