Dēplux manufactures within TOP-TIER MANUFACTURER. Every device is subjected to rigorous design, manufacture, inspection and test procedures to ensure it meets our exact specifications.

If you are not completely satisfied with your Dēplux product, please follow our warranty & return policy below:

Returns & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@deplux.co. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. *Notice: you may have to pay for the shipping when you return your package if there is no return label in you package.

You can always contact us for any return questions at support@deplux.co.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Return items to (Dēplux Global Distribution Center):
Room 2737, 27/F, Block B, Tianxia Jinniu Plaza, No.8 Taoyuan Road,Nanshan District, Shenzhen, Guangdong, China
(But, please ask support@deplux.co again to check the return address)

Questions or Concerns
If you have any feedback, questions, or concerns regarding privacy, please send us a detailed message to support@deplux.co. We will make sure to resolve your concerns wholeheartedly.