Do you ship worldwide & how much does shipping cost?
Yes - we ship worldwide. We offer customers the USA and International Shipping with tracking. Shipping is FREE for orders above $60.
We start working on your order immediately, so we are unable to make any changes to an order after it has been placed (including address changes). We will only ship to the address provided at check-out. You will only be charged for the items that are shipped, along with applicable shipping and tax rates.
Once your order has shipped, you will receive a Shipping Confirmation email.
We only ship during business days and do not ship on Saturdays, Sundays, or holidays.
We require between 1-3 working days on average to fulfill your order and some items may take longer especially around major holidays (up to 5 days), or if your order includes popular items experiencing stock availability issues. Orders are shipped out for delivery as soon as the stock availability is confirmed.
For orders with multiple items, products may be shipped separately and received on different dates due to the difference in manufacturing partners’ locations.
Once your order is shipped, depending on your country or region, the estimated delivery time is as below (Business days). Specific delivery dates are not provided nor guaranteed.
We offer the following delivery estimates, by country, for your reference.
- United States: 6-10 days
Canada: 7-12 days (remote district may take longer)
- United Kingdom: 6-8 days
- Australia: 6-10 days
- Europe: 7-14 days (varies widely by importing country)
*Note: The days listed above are only estimates in business/working days. While we will do all that we can to make sure your order is delivered on time, deplux.co cannot be held responsible for conditions beyond our control such as required postal or customs clearance procedures, holidays, severe weather, labor disputes, protests, etc. and these interruptions can cause delays beyond our original delivery estimates.
What are my shipping options?
- We offer FREE standard shipping with any order over $60. No coupon code is required.
Can I ship to more than one address?
- Orders can be shipped to one address only. If you would like to have products delivered to multiple addresses, please place separate orders for each address.
Can I ship my order to another recipient?
- Yes. You can ship your order to any address you enter. You will receive an email with the order details after the purchase, while your recipient will receive the package.
Duties, Taxes, and Other Fees
International shipments may be subject to import taxes, duties, and/or customs clearance fees, which are levied once a shipment reaches the recipient's country. These fees are the sole responsibility of the recipient. Deplux.co has no control over these charges, nor can Deplux.co predict what they may be. If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred.
Customs policies vary widely by country. If you have questions we recommend that you contact your local customs office for more information.
Dēplux is not responsible for lost, stolen, or damaged packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it and/or file a claim with your respective shipping carrier.
Note: We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests and we may not be able to honor your claim if it is not reported.
Wrong Address Disclaimer
It is the responsibility of the buyer to make sure that the shipping address entered is correct before submitting an order. We start working on your order immediately, so we are unable to make any changes to an order after it has been placed. If the order has already been processed through our shipping department, we cannot retrieve it for an address change.
Questions or Concerns
If you have any feedback, questions, or concerns regarding privacy, please send us a detailed message to email@example.com. We will make sure to resolve your concerns wholeheartedly.